How do I find the right size?

Like most clothing, fit depends on the garment and body type—but here are some helpful tips to find your perfect size:

✅ Check The Size Chart

• Each garment is designed for specific uses, so fit and sizing may vary
• Look for the sizing image on each product page for garment-specific guidance.

Between Sizes? Use our size chart to measure but you might consider sizing up depending on the fit.

• Size up if between sizes, as the waistband has minimal stretch.
• These pants and shorts offer flexibility in other areas, but the waistband fit is more structured.

How should I wash, dry and treat stains on my gear?

🧺 Basic Washing Instructions

✅ Before Washing:

• Close all fasteners and release pull cords.
• Wash cold with like colors.
• Avoid fabric softeners, bleach, and dry cleaning.

✅ Drying:

• Tumble dry low (DO NOT dry on high heat).
• Do not iron.

🛑 Stain Removal Tips

1️⃣ Blot stain with a paper towel (avoid rubbing).
2️⃣ Apply a stain remover (e.g., Dawn dish soap), then work the stain with your hands or a brush. Let soak for 30–60 minutes.
3️⃣ Wash according to basic washing instructions.
4️⃣ Air dry & inspect—do not machine dry before confirming the stain is removed!
⚠️ Oil & grease stains may require 2–3 washes for full removal.

🏭 Industrial Laundry Care

• T1 and X1 garments are industrial wash tested.
• Limit industrial washing when possible—high heat & harsh chemicals can reduce garment lifespan.
• Do not wash over 165°F.

Cancel or change an order

📦 Order Processing & Changes

• Before shipment: Cancel with no penalty.
• After shipment: Orders cannot be canceled.

🔄 Need to Make a Change?

• Please reply to your order confirmation email or contact support@igosturdy.com
   as soon as possible. If the order hasn’t shipped, we’ll update your address. If it has shipped, you may need to coordinate with your local post office once the package arrives.
• If your order hasn’t shipped, email support@igosturdy.com or reach out via live chat to update the size. If the order has shipped, we can assist with an exchange once you receive your package.

Damaged Order

✅  Lost or Damaged Order? We’re Here to Help!

If your order is lost or damaged, please don’t hesitate to reach out—we’re happy to assist! 

• Please send clear photos of the item along with your order number to support@igosturdy.com
• We’ll review the issue and guide you through the return or replacement process.

You can chat with a live agent by clicking "Chat with us" and we'll be happy to help!

How do I track my order?

📦 Before Your Order Ships

Our warehouses are located in the United States, United Kingdom, Vietnam, and China. Most pants are currently shipped from our Asia warehouse.

Delivery Time=Order Preparing Time+Shipping Time

Order Preparing Time: 2-7 Business Days

 🚚 Shipping Time

• For some remote areas, it may take up to 20 business days to deliver the parcel.
• Please note order processing and transit times do NOT include weekends and holidays.

After your order has shipped, you will receive an email and/or SMS with your tracking number. 

Security & Support

✅ Is it safe to shop on your site?

Yes. Igosturdy does not store or collect any credit card information directly. All payments are securely processed through trusted third-party platforms.

How do I get in touch with a specific department?

If you need to connect with a specific department, reach out to our Customer Support Team with your information.

✅ How It Works:

1. Contact us with your details and inquiry.
2. Our team will forward your request to the appropriate department.
3. If your inquiry aligns with their scope of work, they’ll reach out to you directly.

📧 Email: support@igosturdy.com
💬 Chat: Visit https://igosturdy.com/ and click the "Chat with Us" icon.